" ON-LINE TICKETING ISSUES THREAD "

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Re: " ON-LINE TICKETING ISSUES THREAD "

Postby sid61284 » Wed Jan 17, 2018 6:47 pm

All sorted. Family of 4 £36 wow
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Re: " ON-LINE TICKETING ISSUES THREAD "

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Re: ON-LINE TICKETING ISSUES THREAD

Postby Sloper Road » Wed Jan 17, 2018 7:09 pm

piledriver64 wrote:
Sloper Road wrote:
piledriver64 wrote:4 tickets just booked on 2 season tickets no problem at all.

As long as you’re account is set up OK it’s as straightforward as any ticket booking system.

So why are there issues? I use it for a away tickets as a sth never a problem for me and my son, it's just not strict forward for this game, always a smart arse who thinks it's made up!


I appreciate you may be frustrated but where do you get off calling me a smart arse ? All I was saying was that it worked OK for me to give the thread some balance.

I linked a number of season tickets a while ago. Best bet is to just go into your account (make sure it’s activated) and then follow the guidance on the site to link them.

From memory they automatically send e-mails to the address assigned to the other accounts, just follow the links in that and it should link the accounts. Then you can go through the ticket booking procedure for the two accounts as the will show in your “reserved tickets”.

Hope that’s helpful enough for you !!!!!

why feel the need to balance its not party politics it just infuriates those who have problems. i know if your buying for yourself there seems to be no issues. Assigning children seems to be the problem when there wasn't any previous issue.I have tried to all of the advice given but i cannot get the system to let me but a ticket for my STH son. I have given up and will go like many others direct to the ticket office. By the way never had a problem buying my away tickets before on e ticketing balanced enough for you.
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Re: " ON-LINE TICKETING ISSUES THREAD "

Postby Cypriotblue » Wed Jan 17, 2018 7:33 pm

I've not been able to get mine online as it's a different fan number then linked my fan number but already says it's being used
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Re: " ON-LINE TICKETING ISSUES THREAD "

Postby Jonsey Jones » Wed Jan 17, 2018 7:34 pm

In the past I've always bought for my son under my account when going away or the cup games.

My account was set up so I assign him tickets.

The issue is that his seat is allocated to his account and I cant buy it.

Under the account management, network part of the site there is an option for me to manage tickets on his behalf. I'm just waiting for him to approve it but hopefully that will sort my issue
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Re: " ON-LINE TICKETING ISSUES THREAD "

Postby Jonsey Jones » Wed Jan 17, 2018 7:43 pm

Jonsey Jones wrote:In the past I've always bought for my son under my account when going away or the cup games.

My account was set up so I assign him tickets.

The issue is that his seat is allocated to his account and I cant buy it.

Under the account management, network part of the site there is an option for me to manage tickets on his behalf. I'm just waiting for him to approve it but hopefully that will sort my issue


Yes that sorted out my issue, his seat appeared in reserved section after he approved the request
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Re: " ON-LINE TICKETING ISSUES THREAD "

Postby Cypriotblue » Wed Jan 17, 2018 8:01 pm

Anyone know how I can set my fan number on ST to my account it's doing my nut in I spent £12 last time I rang them
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Re: " ON-LINE TICKETING ISSUES THREAD "

Postby Jonsey Jones » Wed Jan 17, 2018 8:04 pm

Have you tried this?

On the login page click on "Have an existing account? Activate it now"

Then enter your fan number and surname
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Re: " ON-LINE TICKETING ISSUES THREAD "

Postby stickywicket » Wed Jan 17, 2018 8:12 pm

Unable to buy disabled tickets on line.Message saying it has to be done at the box office.
Also a childs ticket has to be purchased first :bluescarf: :bluebird:
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Re: " ON-LINE TICKETING ISSUES THREAD "

Postby Cypriotblue » Wed Jan 17, 2018 8:17 pm

Jonsey Jones wrote:Have you tried this?

On the login page click on "Have an existing account? Activate it now"

Then enter your fan number and surname

Yeah did that tells me it's in use and then error on page
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Re: " ON-LINE TICKETING ISSUES THREAD "

Postby pembroke allan » Wed Jan 17, 2018 8:32 pm

Cypriotblue wrote:Anyone know how I can set my fan number on ST to my account it's doing my nut in I spent £12 last time I rang them




Download weQ4u app it allows you to call at normal rate that's included in you mob package if of course you have mob contract?
When downloaded just put in fone number in weq4u and call it will do it for 99.9% of 0845 0871 numbers ect ect, it will tell you when it's a good number to ring I use it all the time for such numbers if of course you live in this country ? Sure there are apps that will allow you to get free calls from abroad though :thumbup:
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Re: " ON-LINE TICKETING ISSUES THREAD "

Postby Whistler » Wed Jan 17, 2018 9:04 pm

I am having problems on eticketing having entered my fan number off my season ticket it tells me I have no privileges to purchase. Any thoughts anyone
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Re: " ON-LINE TICKETING ISSUES THREAD "

Postby brewer918 » Wed Jan 17, 2018 9:12 pm

Anyone know if you can go to the ticket office tomorrow to purchase tickets for city v Man City if you've got season tickets in the family stand ? Someone mentioned they were allowing disabled season ticket holders and family stand holders to purchase early from the ticket office. Is this correct ? Thanks.
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Re: " ON-LINE TICKETING ISSUES THREAD "

Postby wez1927 » Wed Jan 17, 2018 9:14 pm

Email confirmation ,bougyt my two tickets myself a d my son they've taken the money for both but I have only had my done a ticket confirmed ?should my purchase show up in my eticketing account somewhere ?
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Re: " ON-LINE TICKETING ISSUES THREAD "

Postby Sven » Wed Jan 17, 2018 9:16 pm

wez1927 wrote:Email confirmation ,bougyt my two tickets myself a d my son they've taken the money for both but I have only had my done a ticket confirmed ?should my purchase show up in my eticketing account somewhere ?

It may be emailed directly to them, if they have registered separate accounts and emails, Wez :thumbright:
"If only closed minds came with closed mouths!"
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Re: " ON-LINE TICKETING ISSUES THREAD "

Postby bluebirdoct1962 » Wed Jan 17, 2018 9:24 pm

Jonsey Jones wrote:Have you tried this?

On the login page click on "Have an existing account? Activate it now"

Then enter your fan number and surname


please help
I'm a season ticket holder
Ive gone onto www.cardiffcity.co.uk
I then clicked to register (top rhs) as ive never ordered tickets online before
I was asked for my email address and made up a password
I then went to 'tickets' then 'eticketing' and looked at the 'upcoming matches'
I chose the MCFC game and it says i've not got priveledges etc
Ive not been asked for fan number
Cheers in advance
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Re: " ON-LINE TICKETING ISSUES THREAD "

Postby wez1927 » Wed Jan 17, 2018 9:26 pm

Sven wrote:
wez1927 wrote:Email confirmation ,bougyt my two tickets myself a d my son they've taken the money for both but I have only had my done a ticket confirmed ?should my purchase show up in my eticketing account somewhere ?

It may be emailed directly to them, if they have registered separate accounts and emails, Wez :thumbright:

Just looked in my history and got the email resent ,I'm surprised it's got my purchase history for years on there interesting read lol
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Re: " ON-LINE TICKETING ISSUES THREAD "

Postby pembroke allan » Wed Jan 17, 2018 9:28 pm

bluebirdoct1962 wrote:
Jonsey Jones wrote:Have you tried this?

On the login page click on "Have an existing account? Activate it now"

Then enter your fan number and surname


please help
I'm a season ticket holder
Ive gone onto http://www.cardiffcity.co.uk
I then clicked to register (top rhs) as ive never ordered tickets online before
I was asked for my email address and made up a password
I then went to 'tickets' then 'eticketing' and looked at the 'upcoming matches'
I chose the MCFC game and it says i've not got priveledges etc
Ive not been asked for fan number
Cheers in advance



May not be set up yet on system As got to go on main data Base? Just a thought
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Re: " ON-LINE TICKETING ISSUES THREAD "

Postby Forever Blue » Wed Jan 17, 2018 9:29 pm

:bluebird: :bluescarf:
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Re: " ON-LINE TICKETING ISSUES THREAD "

Postby bluebirdoct1962 » Wed Jan 17, 2018 9:30 pm

pembroke allan wrote:
bluebirdoct1962 wrote:
Jonsey Jones wrote:Have you tried this?

On the login page click on "Have an existing account? Activate it now"

Then enter your fan number and surname


please help
I'm a season ticket holder
Ive gone onto http://www.cardiffcity.co.uk
I then clicked to register (top rhs) as ive never ordered tickets online before
I was asked for my email address and made up a password
I then went to 'tickets' then 'eticketing' and looked at the 'upcoming matches'
I chose the MCFC game and it says i've not got priveledges etc
Ive not been asked for fan number
Cheers in advance



May not be set up yet on system As got to go on main data Base? Just a thought

Cheers Al. So id need to go in for my ticket in person on Friday or saturday?
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Re: " ON-LINE TICKETING ISSUES THREAD "

Postby pembroke allan » Wed Jan 17, 2018 9:33 pm

bluebirdoct1962 wrote:
pembroke allan wrote:
bluebirdoct1962 wrote:
Jonsey Jones wrote:Have you tried this?

On the login page click on "Have an existing account? Activate it now"

Then enter your fan number and surname


please help
I'm a season ticket holder
Ive gone onto http://www.cardiffcity.co.uk
I then clicked to register (top rhs) as ive never ordered tickets online before
I was asked for my email address and made up a password
I then went to 'tickets' then 'eticketing' and looked at the 'upcoming matches'
I chose the MCFC game and it says i've not got priveledges etc
Ive not been asked for fan number
Cheers in advance



May not be set up yet on system As got to go on main data Base? Just a thought

Cheers Al. So id need to go in for my ticket in person on Friday or saturday?



I would if you can ! Also try again and sign in but then go to activate accnt see what happens. :thumbup:
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Re: " ON-LINE TICKETING ISSUES THREAD "

Postby Bobbank59 » Wed Jan 17, 2018 9:48 pm

I have held a season ticket continuously for many years. I have tried everything Sven, Vince and others have suggested but it keeps saying I haven't the correct privileges for this event. After hours of trying I have decided to go down to the stadium tomorrow. Not happy.
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Re: " ON-LINE TICKETING ISSUES THREAD "

Postby bluebirdoct1962 » Wed Jan 17, 2018 9:59 pm

pembroke allan wrote:
bluebirdoct1962 wrote:
pembroke allan wrote:
bluebirdoct1962 wrote:
Jonsey Jones wrote:Have you tried this?

On the login page click on "Have an existing account? Activate it now"

Then enter your fan number and surname


please help
I'm a season ticket holder
Ive gone onto http://www.cardiffcity.co.uk
I then clicked to register (top rhs) as ive never ordered tickets online before
I was asked for my email address and made up a password
I then went to 'tickets' then 'eticketing' and looked at the 'upcoming matches'
I chose the MCFC game and it says i've not got priveledges etc
Ive not been asked for fan number
Cheers in advance



May not be set up yet on system As got to go on main data Base? Just a thought

Cheers Al. So id need to go in for my ticket in person on Friday or saturday?



I would if you can ! Also try again and sign in but then go to activate accnt see what happens. :thumbup:

A few people have said go to 'activate account' but i cant find the link anywhere.
Can you please give a complete fools guide on how to 'activate' my account?
Cheers in advance :thumbup:
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Re: " ON-LINE TICKETING ISSUES THREAD "

Postby richards13 » Wed Jan 17, 2018 10:05 pm

I tried the website - fail. Went down to the ticket office at 4.45 this afternoon - about 30 people queuing out the door. I was politely told to go away and come back again - they were not letting anyone queue on the basis they still wanted to close at 5.30.
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Re: " ON-LINE TICKETING ISSUES THREAD "

Postby pembroke allan » Wed Jan 17, 2018 10:17 pm

bluebirdoct1962 wrote:
pembroke allan wrote:
bluebirdoct1962 wrote:
pembroke allan wrote:
bluebirdoct1962 wrote:
Jonsey Jones wrote:Have you tried this?

On the login page click on "Have an existing account? Activate it now"

Then enter your fan number and surname


please help
I'm a season ticket holder
Ive gone onto http://www.cardiffcity.co.uk
I then clicked to register (top rhs) as ive never ordered tickets online before
I was asked for my email address and made up a password
I then went to 'tickets' then 'eticketing' and looked at the 'upcoming matches'
I chose the MCFC game and it says i've not got priveledges etc
Ive not been asked for fan number
Cheers in advance



May not be set up yet on system As got to go on main data Base? Just a thought

Cheers Al. So id need to go in for my ticket in person on Friday or saturday?



I would if you can ! Also try again and sign in but then go to activate accnt see what happens. :thumbup:

A few people have said go to 'activate account' but i cant find the link anywhere.
Can you please give a complete fools guide on how to 'activate' my account?
Cheers in advance :thumbup:




Well it should say activate account at bottom of page if on right page?
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Re: " ON-LINE TICKETING ISSUES THREAD "

Postby noisycat » Wed Jan 17, 2018 10:32 pm

I managed to finally order my sons ticket only for the site to say,we cannot process this transaction due to technical problems, please contact the ticket office. What a waste of time,if he didn’t really want to go,I’d tell them to stick it.
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Re: " ON-LINE TICKETING ISSUES THREAD "

Postby bluebirdoct1962 » Wed Jan 17, 2018 10:44 pm

pembroke allan wrote:
bluebirdoct1962 wrote:
pembroke allan wrote:
bluebirdoct1962 wrote:
pembroke allan wrote:
bluebirdoct1962 wrote:
Jonsey Jones wrote:Have you tried this?

On the login page click on "Have an existing account? Activate it now"

Then enter your fan number and surname


please help
I'm a season ticket holder
Ive gone onto http://www.cardiffcity.co.uk
I then clicked to register (top rhs) as ive never ordered tickets online before
I was asked for my email address and made up a password
I then went to 'tickets' then 'eticketing' and looked at the 'upcoming matches'
I chose the MCFC game and it says i've not got priveledges etc
Ive not been asked for fan number
Cheers in advance



May not be set up yet on system As got to go on main data Base? Just a thought

Cheers Al. So id need to go in for my ticket in person on Friday or saturday?



I would if you can ! Also try again and sign in but then go to activate accnt see what happens. :thumbup:

A few people have said go to 'activate account' but i cant find the link anywhere.
Can you please give a complete fools guide on how to 'activate' my account?
Cheers in advance :thumbup:




Well it should say activate account at bottom of page if on right page?

Just went in again and it now recognises me as a ST holder and I've got my ticket no problem. Cheers
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Re: " ON-LINE TICKETING ISSUES THREAD "

Postby Sven » Wed Jan 17, 2018 11:05 pm

bluebirdoct1962 wrote:
pembroke allan wrote:
bluebirdoct1962 wrote:
pembroke allan wrote:
bluebirdoct1962 wrote:
pembroke allan wrote:
bluebirdoct1962 wrote:
Jonsey Jones wrote:Have you tried this?

On the login page click on "Have an existing account? Activate it now"

Then enter your fan number and surname


please help
I'm a season ticket holder
Ive gone onto http://www.cardiffcity.co.uk
I then clicked to register (top rhs) as ive never ordered tickets online before
I was asked for my email address and made up a password
I then went to 'tickets' then 'eticketing' and looked at the 'upcoming matches'
I chose the MCFC game and it says i've not got priveledges etc
Ive not been asked for fan number
Cheers in advance



May not be set up yet on system As got to go on main data Base? Just a thought

Cheers Al. So id need to go in for my ticket in person on Friday or saturday?



I would if you can ! Also try again and sign in but then go to activate accnt see what happens. :thumbup:

A few people have said go to 'activate account' but i cant find the link anywhere.
Can you please give a complete fools guide on how to 'activate' my account?
Cheers in advance :thumbup:




Well it should say activate account at bottom of page if on right page?

Just went in again and it now recognises me as a ST holder and I've got my ticket no problem. Cheers


Great news, Andrew. Enjoy the game :thumbright: :ayatollah: :bluescarf:
"If only closed minds came with closed mouths!"
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Re: " ON-LINE TICKETING ISSUES THREAD "

Postby pembroke allan » Wed Jan 17, 2018 11:09 pm

bluebirdoct1962 wrote:
pembroke allan wrote:
bluebirdoct1962 wrote:
pembroke allan wrote:
bluebirdoct1962 wrote:
pembroke allan wrote:
bluebirdoct1962 wrote:
Jonsey Jones wrote:Have you tried this?

On the login page click on "Have an existing account? Activate it now"

Then enter your fan number and surname


please help
I'm a season ticket holder
Ive gone onto http://www.cardiffcity.co.uk
I then clicked to register (top rhs) as ive never ordered tickets online before
I was asked for my email address and made up a password
I then went to 'tickets' then 'eticketing' and looked at the 'upcoming matches'
I chose the MCFC game and it says i've not got priveledges etc
Ive not been asked for fan number
Cheers in advance



May not be set up yet on system As got to go on main data Base? Just a thought

Cheers Al. So id need to go in for my ticket in person on Friday or saturday?



I would if you can ! Also try again and sign in but then go to activate accnt see what happens. :thumbup:

A few people have said go to 'activate account' but i cant find the link anywhere.
Can you please give a complete fools guide on how to 'activate' my account?
Cheers in advance :thumbup:




Well it should say activate account at bottom of page if on right page?

Just went in again and it now recognises me as a ST holder and I've got my ticket no problem. Cheers



If like some other activation protocols you need to close window then re open it for registration to be activated that's why said try again glad sorted. :thumbup:
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Re: " ON-LINE TICKETING ISSUES THREAD "

Postby GrangeEndStar » Wed Jan 17, 2018 11:32 pm

I've just tried mine and apparently I am now the proud owner of four tickets for Botswana Hyenas vs Soweto Panthers.

Not what I wanted but at least they've offered me a free Nelson Mandela.
'Nail 'em up,' I say. 'Nail some sense into 'em.'
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Re: " ON-LINE TICKETING ISSUES THREAD "

Postby pembroke allan » Wed Jan 17, 2018 11:40 pm

GrangeEndStar wrote:I've just tried mine and apparently I am now the proud owner of four tickets for Botswana Hyenas vs Soweto Panthers.

Not what I wanted but at least they've offered me a free Nelson Mandela.




Feel sorry for ref in that game as he's on dinner menu for panther & hyena! :laughing6:
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