Wed Mar 20, 2019 6:42 am
Wed Mar 20, 2019 6:47 am
Wed Mar 20, 2019 8:06 pm
Wed Mar 20, 2019 8:14 pm
Bluesman wrote:Hi Vince, The length of your post proves that yet again City have made the purchasing of season tickets virtually impossible. It would be easier to sort Brexit.
Wed Mar 20, 2019 8:14 pm
Wed Mar 20, 2019 8:18 pm
Wed Mar 20, 2019 8:26 pm
2blue2handle wrote:Why not just outsource to ticket master for tickets like they have in the past.
Wed Mar 20, 2019 8:45 pm
Wed Mar 20, 2019 8:54 pm
banana bob wrote:2blue2handle wrote:Why not just outsource to ticket master for tickets like they have in the past.
The last thing fans want is it to be put in the hands of legalised touts, Ticketmaster are a joke. Personally I think the current staff in the ticket office are the best we've ever had, always helpful and they do a very good job.
Wed Mar 20, 2019 9:14 pm
jimmy_rat wrote:Bluesman wrote:Hi Vince, The length of your post proves that yet again City have made the purchasing of season tickets virtually impossible. It would be easier to sort Brexit.
Not really. We were all told months ago that everyone needed to create a new club log in and link their account. That this would be a single log in for tickets, shop and the club website. In my opinion it has made things simpler. A good move by the club. Most issues are with people not having created their accounts or linked their fan numbers and network. Very few are mistakes by the club.
I'm sure many will appreciate the handy 'how to' guide above. Thanks.
Wed Mar 20, 2019 9:37 pm
pembroke allan wrote:jimmy_rat wrote:Bluesman wrote:Hi Vince, The length of your post proves that yet again City have made the purchasing of season tickets virtually impossible. It would be easier to sort Brexit.
Not really. We were all told months ago that everyone needed to create a new club log in and link their account. That this would be a single log in for tickets, shop and the club website. In my opinion it has made things simpler. A good move by the club. Most issues are with people not having created their accounts or linked their fan numbers and network. Very few are mistakes by the club.
I'm sure many will appreciate the handy 'how to' guide above. Thanks.
This is not a ticketing debacle its simply fans not understanding what they need to do to renue ST it happens every year? All fans are not as computer literate as you are so problems will occur
Wed Mar 20, 2019 10:30 pm
Thu Mar 21, 2019 9:27 am
Thu Mar 21, 2019 9:53 am
Thu Mar 21, 2019 3:11 pm
castleblue wrote:I have had a couple of issues but must say the support of the ticket office staff, Mike in particular, has helped me resolve them and now my ST are ALL renewed and I have included the purchase of a new ST.
Well done to the club as the online system works and the support of the ticket office staff, via a simple email to queries@cardiffcityfc.co.uk, is fantastic and better than "Autosergei" if you ask me
Email confirming purchase arrived almost immediately after payment was approved. Simples
Thu Mar 21, 2019 3:31 pm
dogfound wrote:castleblue wrote:I have had a couple of issues but must say the support of the ticket office staff, Mike in particular, has helped me resolve them and now my ST are ALL renewed and I have included the purchase of a new ST.
Well done to the club as the online system works and the support of the ticket office staff, via a simple email to queries@cardiffcityfc.co.uk, is fantastic and better than "Autosergei" if you ask me
Email confirming purchase arrived almost immediately after payment was approved. Simples
always get this type of post when there are clear problems.
surely it should be made easy for everyone . I don't get how those that have found it easy announcing how fantastically easy it all is benefits those having problems or our club whose position here should be maximising sales.
Thu Mar 21, 2019 5:02 pm
jimmy_rat wrote:dogfound wrote:castleblue wrote:I have had a couple of issues but must say the support of the ticket office staff, Mike in particular, has helped me resolve them and now my ST are ALL renewed and I have included the purchase of a new ST.
Well done to the club as the online system works and the support of the ticket office staff, via a simple email to queries@cardiffcityfc.co.uk, is fantastic and better than "Autosergei" if you ask me
Email confirming purchase arrived almost immediately after payment was approved. Simples
always get this type of post when there are clear problems.
surely it should be made easy for everyone . I don't get how those that have found it easy announcing how fantastically easy it all is benefits those having problems or our club whose position here should be maximising sales.
Always get this type of post when someone says something good about our club. How dare they...
Thu Mar 21, 2019 5:09 pm
ccfcblue1980 wrote:Put mine through on Monday, although I haven't recieved an email to confirm the purchase if I click on them again it says they are locked?
Any ideas. Presuming they should have gone through
Thu Mar 21, 2019 5:33 pm
Fri Mar 22, 2019 8:32 am
jimmy_rat wrote:dogfound wrote:castleblue wrote:I have had a couple of issues but must say the support of the ticket office staff, Mike in particular, has helped me resolve them and now my ST are ALL renewed and I have included the purchase of a new ST.
Well done to the club as the online system works and the support of the ticket office staff, via a simple email to queries@cardiffcityfc.co.uk, is fantastic and better than "Autosergei" if you ask me
Email confirming purchase arrived almost immediately after payment was approved. Simples
always get this type of post when there are clear problems.
surely it should be made easy for everyone . I don't get how those that have found it easy announcing how fantastically easy it all is benefits those having problems or our club whose position here should be maximising sales.
Always get this type of post when someone says something good about our club. How dare they...
Fri Mar 22, 2019 8:59 am
castleblue wrote:jimmy_rat wrote:dogfound wrote:castleblue wrote:I have had a couple of issues but must say the support of the ticket office staff, Mike in particular, has helped me resolve them and now my ST are ALL renewed and I have included the purchase of a new ST.
Well done to the club as the online system works and the support of the ticket office staff, via a simple email to queries@cardiffcityfc.co.uk, is fantastic and better than "Autosergei" if you ask me
Email confirming purchase arrived almost immediately after payment was approved. Simples
always get this type of post when there are clear problems.
surely it should be made easy for everyone . I don't get how those that have found it easy announcing how fantastically easy it all is benefits those having problems or our club whose position here should be maximising sales.
Always get this type of post when someone says something good about our club. How dare they...
Maybe I should have said that yes I had an issue and I wasn't able to overcome it because I could only deal with a web based automated system with no support available from the club to advise on how to overcome the issue. That would certainly have helped with this agenda of blaming the club with everything, including original sin, that goes wrong in the world.
The thing is that would have been a lie because the club recognised that there may be issues and advised fans to send an email to the club detailing your problem, not call the ticket office, so I sent the email and I had a reply from "Mike" detailing exactly what I should do. I followed the advice and guess what the web based automated system worked.
OMG our club actually has a system that works and also a process to follow if you hit an issue. Bastards they are absolute bastards who don't give a toss about us fans I mean how dare they put a system in place that works.
Fri Mar 22, 2019 9:17 am
2blue2handle wrote:castleblue wrote:jimmy_rat wrote:dogfound wrote:castleblue wrote:I have had a couple of issues but must say the support of the ticket office staff, Mike in particular, has helped me resolve them and now my ST are ALL renewed and I have included the purchase of a new ST.
Well done to the club as the online system works and the support of the ticket office staff, via a simple email to queries@cardiffcityfc.co.uk, is fantastic and better than "Autosergei" if you ask me
Email confirming purchase arrived almost immediately after payment was approved. Simples
always get this type of post when there are clear problems.
surely it should be made easy for everyone . I don't get how those that have found it easy announcing how fantastically easy it all is benefits those having problems or our club whose position here should be maximising sales.
Always get this type of post when someone says something good about our club. How dare they...
Maybe I should have said that yes I had an issue and I wasn't able to overcome it because I could only deal with a web based automated system with no support available from the club to advise on how to overcome the issue. That would certainly have helped with this agenda of blaming the club with everything, including original sin, that goes wrong in the world.
The thing is that would have been a lie because the club recognised that there may be issues and advised fans to send an email to the club detailing your problem, not call the ticket office, so I sent the email and I had a reply from "Mike" detailing exactly what I should do. I followed the advice and guess what the web based automated system worked.
OMG our club actually has a system that works and also a process to follow if you hit an issue. Bastards they are absolute bastards who don't give a toss about us fans I mean how dare they put a system in place that works.
I would think the majority of computer savvy people would be fine with it but I still think there should have been an easier solution. My dad doesn't even have an email address never mind knowing how to send an email and im sure many older people are in the same boat. In my opinion something as important as season tickets could have been handled better for those not so computer savvy.
I don't think the attitude some have as I was fine so screw the rest helps those who cant do it.
Fri Mar 22, 2019 10:28 am
Fri Mar 22, 2019 12:19 pm
WelshBluebird wrote:The club are catering for "non computer savy" users though. By allowing renewals over the phone and in person at the ticket office after March 25th. If someone doesn't even have an email address then they aren't going to be trying to buy tickets online are they, so I am not sure what the point of that comment was.
Fri Mar 22, 2019 12:33 pm
WelshBluebird wrote:The club are catering for "non computer savy" users though. By allowing renewals over the phone and in person at the ticket office after March 25th. If someone doesn't even have an email address then they aren't going to be trying to buy tickets online are they, so I am not sure what the point of that comment was.
Fri Mar 22, 2019 1:00 pm
Fri Mar 22, 2019 5:32 pm
WelshBluebird wrote:The club are catering for "non computer savy" users though. By allowing renewals over the phone and in person at the ticket office after March 25th. If someone doesn't even have an email address then they aren't going to be trying to buy tickets online are they, so I am not sure what the point of that comment was.
Sat Mar 23, 2019 10:52 am
2blue2handle wrote:WelshBluebird wrote:The club are catering for "non computer savy" users though. By allowing renewals over the phone and in person at the ticket office after March 25th. If someone doesn't even have an email address then they aren't going to be trying to buy tickets online are they, so I am not sure what the point of that comment was.
Are you suggesting everyone who goes online has an email address?