Code of conduct for attendance Cardiff City Stadium (LONG)

Cardiff City Football Club


Supporter Code of Conduct 2021/22 Season



Cardiff City Football Club (the Club) welcomes the First Ministers statement on 14th
July 2021 that removes many regulations that were introduced in response to the
COVID-19 pandemic.


The Club remains committed to ensuring the health and safety
of supporters and persons working our events by providing a safe and secure
environment throughout the 2021/22 season and we remain aware of the
everchanging situation.


Notwithstanding the above, it should be noted that is impossible for the Club to
completely eliminate the risk of COVID-19. Therefore, supporters are responsible for
deciding whether or not they should attend any matches.


In order to provide a safe & secure environment, all supporters must behave in a safe
and responsible manner at all times.


By purchasing a season ticket or match ticket, you are agreeing to comply with this
COVID-19 supporter code of conduct.


If you attend a match and do not comply, you would be jeopardising the health of fellow
supporters, Club/Stadium staff, as well as the reputation of the Club.

ANY BREACH OF THIS COVID-19 SUPPORTER CODE OF CONDUCT MAY
RESULT IN YOU BEING REMOVED FROM THE STADIUM AND HAVING YOUR
SEASON TICKET OR MEMBERSHIP/ACCOUNT SUSPENDED OR WITHDRAWN
AND/OR MAY RESULT IN FURTHER ACTION AND THE LIKELY BAN FROM
ATTENDING FUTURE MATCHES


1. You must follow all Club/Stadium staff instructions at all times.

2. You are responsible for deciding whether or not you should attend any match
and prior to attending, supporters should carry out a personal risk assessment
based on age, health, susceptibility to infection and clinical vulnerability, while
also taking into consideration those in your household.


3. If you engage in any conduct that is intended to transmit the COVID-19 virus to
another person or any conduct that can be reasonably construed to be
intending to transmit the COVID-19 virus to another person (regardless of
whether you have the COVID-19 virus or not), you will be ejected from the
stadium, your details will be shared with the police and you can expect to
receive an Club ban in accordance with the relevant policy (found in the Club’s
Bans and Appeals Procedure).


4. You may be required to make a health declaration. Supporters issued tickets
may be required to complete a health questionnaire as part of the ticketing
process.

Symptomscan be found at https://www.nhs.uk/conditions/coronavirus-covid19/symptoms/
Do not attend the stadium if you have any COVID-19 symptoms.


5. In the event that you develop COVID-19 symptoms whilst at the stadium, please
notify the nearest member of stadium staff immediately.



6. The Club continues to co-operate with the NHS Test & Trace system. Who may
require details of all supporters attending the match. Each ticket is routinely
assigned to an individual supporter. You must be the named supporter on your
ticket for the match and be able to confirm this with acceptable ID on request.
Tickets are non-transferrable.



7. If COVID-19 regulations dictate you must do all you can to observe social
distancing. If using public transport, please ensure you comply with all
Government advice (https://gov.wales/travel-and-transport-advice).


8. If COVID-19 regulations dictate that capacity is limited a maximum of 6
supporters may be allowed to sit together.


9. Wherever possible tickets will be issued as digital mobile / NFC mobile tickets.
Supporters are encouraged to use this option via their mobile phone for stadium
access.



10.If COVID-19 regulations dictate Persons aged 11 and over may be required to
wear a face covering within the stadium confines.


11.You must only enter the stadium via the gate number on your ticket or as
otherwise directed by stadium staff.


12.You must comply with notified arrival times and directions if specified.



13.You may have your temperature taken in order to enter the stadium. If your
temperature is 37.5 degrees or above, you may be refused entry to the stadium.
The final decision will be made by the Safety Officer. There will be no right of
appeal.



14.Please sanitise your hands on entering the stadium and regularly thereafter.
Hand sanitiser dispensers will be located at all entrances and throughout the
concourses.


15.Where they are in place, you must follow one-way systems within the stadium
as directed - do not go the wrong way around the one-way system and do not
stop unless necessary.


16.If COVID-19 regulations dictate there may be a requirement for supporters to
proceed to their designated seat (as identified on your ticket) as soon as
possible – without congregating on the concourse.


17.You must only sit in the seat allocated on your ticket.



18.If COVID-19 regulations dictate supporters may be asked to maintain a social
distance when using the toilets (whenever possible) by using the highlighted
WC’s and cubicles only. You must follow instruction given to you by stadium
stewards in respect of toilet facilities.


19.If COVID-19 regulations dictate supporters may be asked to follow and comply
with all queuing signage/markers when waiting at food and beverage
concessions.



20.Cashless is the preferred payment method whilst at the stadium.


21.Supporters are asked to cover their coughs and sneezes, ideally with a tissue
but otherwise into your elbow, and maintain hand hygiene by regularly washing
hands with soap and water for 20 seconds and/or by using hand sanitiser.


22.If possible, please do not bring any bags to the stadium.


23.If COVID-19 regulations dictate supporters may be asked to stay in their seat
until advised to leave by a steward or a member of Club staff.


24.Please refrain from throwing the match ball back into play. A member of stadium
staff will collect, sanitise and return to the field of play.


25.Please do not approach any of the players or members of coaching staff at any
time. Players and staff have been reminded not to sign autographs or pose for
photographs at this time.


26.Please report any breach of this COVID-19 supporter code of conduct by
sending an SMS message to 07554 158 224 including the stand, row and seat
number. We will treat all messages received in the strictest confidence.


27.Any breach of this COVID-19 supporter code of conduct shall be addressed by
the Club.


28.The Club reserves the right to amend this supporter code of conduct from time
to time to: (i) reflect changes in relevant laws and regulatory requirements; or
(ii) in order to comply with the latest Government/medical guidance. The Club
shall publicise any such changes on its website.


Thank you for your support and co-operation. Stay safe

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All makes sense; club protecting all involved

Appears sensible and reasonable.

Agree with the above, all seems sensible and acceptable.

Can't argue with this. I feel better about returning if this can be followed.
However, it remains to be seen how responsible some of our more excitable fans are under the circumstances.

Dear lord no wonder they stormed Wembley they'd have missed the game if they read the rule book

Dear lord no wonder they stormed Wembley they'd have missed the game if they read the rule book

Apparently that's what happened tonight caused massive que yo get in?