Sun Jul 26, 2020 5:18 pm
Sun Jul 26, 2020 5:51 pm
Daya wrote:https://global247news.com/2020/07/26/wickes-trade-and-diy-store-deny-multiple-sclerosis-sufferer-use-of-the-toilet-as-she-nearly-soils-herself-leaving-the-store/
Sun Jul 26, 2020 6:08 pm
Sun Jul 26, 2020 7:16 pm
Sun Jul 26, 2020 8:48 pm
Sun Jul 26, 2020 9:14 pm
Sun Jul 26, 2020 9:17 pm
Sven wrote:I never open Daya's 'spam' links but when it was brought to my attention that this one was in relation to our very own 'Nukes', I made an exception
On the subject, I've known 'Nukes' for a number of years and would like to think of him as a friend. We have a number of things in common; not just the mighty Bluebirds but also the fact that both our wives (sadly in my case now 'late wife') suffered from Multiple Sclerosis
For this to occur is nothing short of a disgrace and I am hoping that Wickes upper management will respond to the farce in a contrite and understanding manner, which would include educating the specific member of staff and also reminding all staffs of their responsibilities and duty of care to others; particularly the disabled
Now, in defence of all DIY centres I have visited since 'lockdown', these are exceptional times and I have noted the public toilets have been closed at all times
However, there are staff toilets, which are easily accessed and monitored by store staffs 'for exceptional circumstances', of which this was most certainly one
Ironically, I'm not a fan of Wickes, as I find it often understocked and many (but not all) of staff in that particular store a little disinterested and usually congregated around the till area chatting amongst themselves; a complete contrast with another large DIY store not 400 yards away from the one mentioned
There, the staff appear a lot more customer friendly, welcoming and willing to put themselves out. I've witnessed it on many occasions and the contrast between the two, for me, is chasmic
Shame on Wickes and bigger shame on Mr Jobsworth, who appearingly couldn't or wouldn't be arsed to help someone with a proven (card carrying) disability
Shame indeed but we wait in hope of a positive response from a bad publicity averse Wickes management
Sun Jul 26, 2020 11:00 pm
Sun Jul 26, 2020 11:19 pm
Nuclearblue wrote:Yes certainly did happen. My wife stopped me creating one hell of a fuss. But we left quick because she was getting desperate but we got to a Tesco down the road.
But even there she had a little issue with the in store cleaner there who told her to hurry as he wanted to clean the toilet.
Now that one has been dealt with and a word in that guy’s ear has been had.
But to Wickes. I found the managing directors email and sent a stinging email. Which was sent back as unknown. So I sent one to customer services of which they replied back they are not excepting any messages to this email but I do now have a phone number. Thinking of going to the press if I don’t get a satisfactory answer.
But this is what it’s come down to that people who are disabled now just don’t matter in today’s fucked up world. Cath even had a card which Cath always carries and no one has ever said no to her before but then again she hasn’t had to produce it.
Was absolutely tamping yesterday.
Sun Jul 26, 2020 11:25 pm
RV Casual wrote:Sorry to here that Nukes wife had to go through that. You would have thought there would have been some human empathy there but it sounds like they were sticking to their 'rules' without seeing the bigger picture, sounds like a total lack of understanding of the illness on the part of the staff member and the lack of trying to find a solution is not good. Nukes is right to make this public if for no other reason than to raise awareness and hopefully stop these types of situations happening again.
On a side note and it's not really important in the grand scheme of things but that article looks like it's been written by a 9 year old.
Sun Jul 26, 2020 11:29 pm
Nuclearblue wrote:Sven wrote:I never open Daya's 'spam' links but when it was brought to my attention that this one was in relation to our very own 'Nukes', I made an exception
On the subject, I've known 'Nukes' for a number of years and would like to think of him as a friend. We have a number of things in common; not just the mighty Bluebirds but also the fact that both our wives (sadly in my case now 'late wife') suffered from Multiple Sclerosis
For this to occur is nothing short of a disgrace and I am hoping that Wickes upper management will respond to the farce in a contrite and understanding manner, which would include educating the specific member of staff and also reminding all staffs of their responsibilities and duty of care to others; particularly the disabled
Now, in defence of all DIY centres I have visited since 'lockdown', these are exceptional times and I have noted the public toilets have been closed at all times
However, there are staff toilets, which are easily accessed and monitored by store staffs 'for exceptional circumstances', of which this was most certainly one
Ironically, I'm not a fan of Wickes, as I find it often understocked and many (but not all) of staff in that particular store a little disinterested and usually congregated around the till area chatting amongst themselves; a complete contrast with another large DIY store not 400 yards away from the one mentioned
There, the staff appear a lot more customer friendly, welcoming and willing to put themselves out. I've witnessed it on many occasions and the contrast between the two, for me, is chasmic
Shame on Wickes and bigger shame on Mr Jobsworth, who appearingly couldn't or wouldn't be arsed to help someone with a proven (card carrying) disability
Shame indeed but we wait in hope of a positive response from a bad publicity averse Wickes management
Yes you are definitely a friend and we had spent time talking about our wives and Multiple Sclerosis. A hidden illness and it’s hard enough for her to go out especially alone but knowing in the past that businesses treat disabled with respect and humility was always a comfort. But yesterday I saw the other side mate and I won’t let it go that’s for sure. I don’t want any other disabled person having to go through that embarrassment of being denied a toilet.
Sun Jul 26, 2020 11:36 pm
maccydee wrote:RV Casual wrote:Sorry to here that Nukes wife had to go through that. You would have thought there would have been some human empathy there but it sounds like they were sticking to their 'rules' without seeing the bigger picture, sounds like a total lack of understanding of the illness on the part of the staff member and the lack of trying to find a solution is not good. Nukes is right to make this public if for no other reason than to raise awareness and hopefully stop these types of situations happening again.
On a side note and it's not really important in the grand scheme of things but that article looks like it's been written by a 9 year old.
They always are. Horrific standard.
Mon Jul 27, 2020 7:46 am
Mon Jul 27, 2020 7:59 am
maccydee wrote:Nuclearblue wrote:Yes certainly did happen. My wife stopped me creating one hell of a fuss. But we left quick because she was getting desperate but we got to a Tesco down the road.
But even there she had a little issue with the in store cleaner there who told her to hurry as he wanted to clean the toilet.
Now that one has been dealt with and a word in that guy’s ear has been had.
But to Wickes. I found the managing directors email and sent a stinging email. Which was sent back as unknown. So I sent one to customer services of which they replied back they are not excepting any messages to this email but I do now have a phone number. Thinking of going to the press if I don’t get a satisfactory answer.
But this is what it’s come down to that people who are disabled now just don’t matter in today’s fucked up world. Cath even had a card which Cath always carries and no one has ever said no to her before but then again she hasn’t had to produce it.
Was absolutely tamping yesterday.
Nukes was this the one you tried?
david.wood@wickes.co.uk
Mon Jul 27, 2020 11:17 am
Nuclearblue wrote:maccydee wrote:Nuclearblue wrote:Yes certainly did happen. My wife stopped me creating one hell of a fuss. But we left quick because she was getting desperate but we got to a Tesco down the road.
But even there she had a little issue with the in store cleaner there who told her to hurry as he wanted to clean the toilet.
Now that one has been dealt with and a word in that guy’s ear has been had.
But to Wickes. I found the managing directors email and sent a stinging email. Which was sent back as unknown. So I sent one to customer services of which they replied back they are not excepting any messages to this email but I do now have a phone number. Thinking of going to the press if I don’t get a satisfactory answer.
But this is what it’s come down to that people who are disabled now just don’t matter in today’s fucked up world. Cath even had a card which Cath always carries and no one has ever said no to her before but then again she hasn’t had to produce it.
Was absolutely tamping yesterday.
Nukes was this the one you tried?
david.wood@wickes.co.uk
Will try that one thanks chief
Mon Jul 27, 2020 7:22 pm
maccydee wrote:Nuclearblue wrote:maccydee wrote:Nuclearblue wrote:Yes certainly did happen. My wife stopped me creating one hell of a fuss. But we left quick because she was getting desperate but we got to a Tesco down the road.
But even there she had a little issue with the in store cleaner there who told her to hurry as he wanted to clean the toilet.
Now that one has been dealt with and a word in that guy’s ear has been had.
But to Wickes. I found the managing directors email and sent a stinging email. Which was sent back as unknown. So I sent one to customer services of which they replied back they are not excepting any messages to this email but I do now have a phone number. Thinking of going to the press if I don’t get a satisfactory answer.
But this is what it’s come down to that people who are disabled now just don’t matter in today’s fucked up world. Cath even had a card which Cath always carries and no one has ever said no to her before but then again she hasn’t had to produce it.
Was absolutely tamping yesterday.
Nukes was this the one you tried?
david.wood@wickes.co.uk
Will try that one thanks chief
No snags. CEO apparently. Mate has done some digging.
Mon Jul 27, 2020 10:00 pm
Nuclearblue wrote:maccydee wrote:Nuclearblue wrote:maccydee wrote:Nuclearblue wrote:Yes certainly did happen. My wife stopped me creating one hell of a fuss. But we left quick because she was getting desperate but we got to a Tesco down the road.
But even there she had a little issue with the in store cleaner there who told her to hurry as he wanted to clean the toilet.
Now that one has been dealt with and a word in that guy’s ear has been had.
But to Wickes. I found the managing directors email and sent a stinging email. Which was sent back as unknown. So I sent one to customer services of which they replied back they are not excepting any messages to this email but I do now have a phone number. Thinking of going to the press if I don’t get a satisfactory answer.
But this is what it’s come down to that people who are disabled now just don’t matter in today’s fucked up world. Cath even had a card which Cath always carries and no one has ever said no to her before but then again she hasn’t had to produce it.
Was absolutely tamping yesterday.
Nukes was this the one you tried?
david.wood@wickes.co.uk
Will try that one thanks chief
No snags. CEO apparently. Mate has done some digging.
Nice one mate. I have posted an email this morning so we will see if he replies. Tell your mate thank you
Tue Jul 28, 2020 2:50 pm
Tue Jul 28, 2020 6:39 pm
Nuclearblue wrote:Still waiting for a reply back off Wickes. In the meantime anyone has any links to the Echo or know an email I can send to them. So I will give Wickes a few days to even acknowledge my email, or will talk to the Echo
Tue Jul 28, 2020 11:21 pm
Tue Jul 28, 2020 11:52 pm
Wed Jul 29, 2020 10:38 pm
Nuclearblue wrote:Yes certainly did happen. My wife stopped me creating one hell of a fuss. But we left quick because she was getting desperate but we got to a Tesco down the road.
But even there she had a little issue with the in store cleaner there who told her to hurry as he wanted to clean the toilet.
Now that one has been dealt with and a word in that guy’s ear has been had.
But to Wickes. I found the managing directors email and sent a stinging email. Which was sent back as unknown. So I sent one to customer services of which they replied back they are not excepting any messages to this email but I do now have a phone number. Thinking of going to the press if I don’t get a satisfactory answer.
But this is what it’s come down to that people who are disabled now just don’t matter in today’s fucked up world. Cath even had a card which Cath always carries and no one has ever said no to her before but then again she hasn’t had to produce it.
Was absolutely tamping yesterday.
Thu Jul 30, 2020 10:46 am
Thu Jul 30, 2020 10:01 pm
Patron wrote:This is my first post although I have been an avid follower of this site for many years. I am a season ticket holder and also the Coordinator of Caerphilly Support Group of thr MS Society.
To say I was outraged to hear of the treatment of a fellow sufferer by Wickes is an understatement.
I am no solicitor but I think there may be a case for arguing they acted unlawfully under the 2010 Equality Act. You can either take it further through the Citizens Advice Bureau or let us approach them on your behalf?
Thu Jul 30, 2020 10:07 pm
Patron wrote:This is my first post although I have been an avid follower of this site for many years. I am a season ticket holder and also the Coordinator of Caerphilly Support Group of thr MS Society.
To say I was outraged to hear of the treatment of a fellow sufferer by Wickes is an understatement.
I am no solicitor but I think there may be a case for arguing they acted unlawfully under the 2010 Equality Act. You can either take it further through the Citizens Advice Bureau or let us approach them on your behalf?
Thu Aug 06, 2020 7:51 am
Thu Aug 06, 2020 8:24 am
Bigmarkw wrote:Did they ever bother to respond?