Wed Jul 21, 2021 8:15 am
Wed Jul 21, 2021 8:29 am
Carys wrote:Hiya, can anyone answer me a question please? My son and I renewed our season tickets and our accounts are both active, but, our cards both say different things. Mine says: request and his says: not issued. What does this mean? Sorry if it's a thick question, but I've tried emailing City, but no reply. The first game starts in about 2 weeks and I'm having a panic, we won't be able to get in on our cards, thanks in advance for any help
Wed Jul 21, 2021 8:48 am
Wed Jul 21, 2021 8:57 am
Carys wrote:Yeah, when I sign in, it shows everything as active, seats booked, it just doesn't have active cards. Yeah, I imagine they must be busy, its just stressful haha. I'll do that then, print stuff off and go down early to see them, thanks
Wed Jul 21, 2021 9:20 am
Wed Jul 21, 2021 9:32 am
Carys wrote:Ah ok, thats a relief then. Sorry, what I mean by active cards, is the season ticket card, they said once it's activated, you can download a digital version card, to have in your phone (like the cards we scan on entry)
Wed Jul 21, 2021 9:36 am
Wed Jul 21, 2021 9:43 am
Carys wrote:Oh really? Right ok, thanks. I'll look into it, you've been really helpful, thank you.
Wed Jul 21, 2021 9:52 am
Wed Jul 21, 2021 10:02 am
Wed Jul 21, 2021 10:26 am
Carys wrote:Sorry, another question, while you're being so helpful haha. When we return for the new season, how do we get in? As in, do we carry on using our existing season ticket
cards at the turnstiles? Do they roll over? Thanks again
Wed Jul 21, 2021 10:32 am
Wed Jul 21, 2021 10:37 am
Carys wrote:Aww thank you so much, that's really helpful. Yeah, I'll do that, thanks again:)
Wed Jul 21, 2021 12:15 pm
Wed Jul 21, 2021 12:24 pm
pembroke allan wrote:Carys wrote:Sorry, another question, while you're being so helpful haha. When we return for the new season, how do we get in? As in, do we carry on using our existing season ticket
cards at the turnstiles? Do they roll over? Thanks again
Yes use your present cards unless youve changed anything? but would take paperwork just in case.....
Wed Jul 21, 2021 12:42 pm
Wed Jul 21, 2021 1:03 pm
bluebirdoct1962 wrote:pembroke allan wrote:Carys wrote:Sorry, another question, while you're being so helpful haha. When we return for the new season, how do we get in? As in, do we carry on using our existing season ticket
cards at the turnstiles? Do they roll over? Thanks again
Yes use your present cards unless youve changed anything? but would take paperwork just in case.....
I’ve been told that new cards are being issued. Think it was while I was going through the booking process.
Wed Jul 21, 2021 1:07 pm
pembroke allan wrote:bluebirdoct1962 wrote:pembroke allan wrote:Carys wrote:Sorry, another question, while you're being so helpful haha. When we return for the new season, how do we get in? As in, do we carry on using our existing season ticket
cards at the turnstiles? Do they roll over? Thanks again
Yes use your present cards unless youve changed anything? but would take paperwork just in case.....
I’ve been told that new cards are being issued. Think it was while I was going through the booking process.
That's interesting will ask as in conversation with someone in corporate area they haven't mentioned it when I I renued my st
?
Wed Jul 21, 2021 1:11 pm
Wed Jul 21, 2021 1:16 pm
bluebirdoct1962 wrote:pembroke allan wrote:bluebirdoct1962 wrote:pembroke allan wrote:Carys wrote:Sorry, another question, while you're being so helpful haha. When we return for the new season, how do we get in? As in, do we carry on using our existing season ticket
cards at the turnstiles? Do they roll over? Thanks again
Yes use your present cards unless youve changed anything? but would take paperwork just in case.....
I’ve been told that new cards are being issued. Think it was while I was going through the booking process.
That's interesting will ask as in conversation with someone in corporate area they haven't mentioned it when I I renued my st
?
Al I’m not 100% in this but I’m sure I read it when I was trawling through the bumf when I was going through process of renewing. Could the £3 admin be for a new card?
Wed Jul 21, 2021 1:17 pm
Carys wrote:Hmm, I'll.just sit it out and see what happens. Its been a stressful year for all and I just want to get back to the football- to some normality! Hopefully it'll be fine
Wed Jul 21, 2021 1:20 pm
Wed Jul 21, 2021 1:50 pm
pembroke allan wrote:bluebirdoct1962 wrote:pembroke allan wrote:bluebirdoct1962 wrote:pembroke allan wrote:Carys wrote:Sorry, another question, while you're being so helpful haha. When we return for the new season, how do we get in? As in, do we carry on using our existing season ticket
cards at the turnstiles? Do they roll over? Thanks again
Yes use your present cards unless youve changed anything? but would take paperwork just in case.....
I’ve been told that new cards are being issued. Think it was while I was going through the booking process.
That's interesting will ask as in conversation with someone in corporate area they haven't mentioned it when I I renued my st
?
Al I’m not 100% in this but I’m sure I read it when I was trawling through the bumf when I was going through process of renewing. Could the £3 admin be for a new card?
Dont think so that's probably normal charge they do .. I know I had administration charge for my tickets but nothing about new cards... hope get an answer later put on here
Wed Jul 21, 2021 1:50 pm
Carys wrote:Yeah, we'll get there eventually!! Thanks for the help both!!
Wed Jul 21, 2021 2:13 pm
bluebirdoct1962 wrote:Carys wrote:Yeah, we'll get there eventually!! Thanks for the help both!!
Wed Jul 21, 2021 2:25 pm
Wed Jul 21, 2021 5:02 pm
Wed Jul 21, 2021 6:46 pm
Carys wrote:I'm so happy, just checked my account again now and both me and my son have had our new 2021/22 season ticket cards activated!! So relieved, get me back in that stadium!! Haha
Wed Jul 21, 2021 6:52 pm
bluebirdoct1962 wrote:Carys wrote:I'm so happy, just checked my account again now and both me and my son have had our new 2021/22 season ticket cards activated!! So relieved, get me back in that stadium!! Haha
Nice one!!
Wed Jul 21, 2021 7:00 pm